Frequently Asked Questions
APPLICATION & REMOVAL
How do I apply my new Prettyme nails?
PREP
Remove any nail polish and trim down natural nails. Wash hands thoroughly with soap. Buff the nail gently using the nail file and push back cuticles with the wooden stick. Wipe each nail using the alcohol wipe. Select correct size nail for each finger and set aside in order.
ADHESIVE TAB APPLICATION (Temporary Wear)
– Apply adhesive tab to artificial nail, press & smooth; peel off film.
– Align artificial nail with cuticle and press down firmly starting in the middle, then each side.
GLUE APPLICATION (Up to 14 Day Wear)
– Apply a thin layer of glue to back of artificial nail.
– Apply a small dot of glue to natural nail.
– Align with cuticle, gently press on & hold for 15 seconds.
PRO TIPS
– Avoid contact with water for the first hour.
– Apply enough glue to avoid air pockets, secure properly, and extend wear time.
– Immediately wipe off excess glue if over- gluing occurs.
How do I select the right nail size?
There are four sizes available (please refer to the size chart).
Measure the widest part of your nail in mm using a soft tape measure. You can also stick tape over your nail and mark the width of your nail, then measure this with a ruler.
How do Iremove my Prettyme nails?
Soak nails in warm soapy water for 10 minutes. Carefully lift the sides of the artificial nail and remove it fully. If the nail is still on strong, soak for another 2-3 minutes.
Why did my nails pop off?
No worries babe! If some nails are coming off before others, it is usually because the glue application to each nail was not consistent. Simply add more glue to your natural nail and a dot to the back of the artificial nail then re-apply it.
Be sure to review the Prep & How To Apply section to ensure the application process is being followed correctly. Perfect nail application requires careful preparation and following the instructions is critical to ensure a long-wearing, instant manicure.
Can I shape and customize my nails?
Most definitely! Prettyme nails can easily be customized by filing the sides and the tip to create a perfect fit and style preference. You can also add stickers, rhinestones, or nail decals to create a unique one of a kind set.
PRODUCT INFO
What is included in my press-on manicurekit?
Each Prettyme nail kit includes
– 10 Press-On Nails
– Adhesive Tab
– Nail Glue
– Nail File
– Alcohol Wipe
– Wooden Stick
Can I reuse/reapply my nails?
Yes! Prettyme nails can be applied multiple times. The average total wear time is around 21-23 days. This means you can get 2-3 applications depending on your application wear times. After each nail removal, you’ll want to gently buff the underside of the nails to smooth out any excess glue. This will help create a better surface for re-application.
Are they durable?
Absolutely! We are not the typical press-on nail brand that is made from thin and flimsy plastic. Each Prettyme set is created using a unique production process to create high quality and super durable nails. You can feel confident while performing your daily tasks without worrying about a break or split!
Are they comfortable to wear?
Prettyme nails are super light and ultra comfortable to wear. The thickness of the press-on nails match the thickness of your natural nail, but feel stronger and more durable.
Are my natural nails safe?
Most definitely babe! Your natural nails underneath your Prettyme press-ons are perfectly safe. The nail glue is non damaging will not cause any damage to your natural nails.
To ensure a healthy natural nail, please ensure proper prep and application. Recommended wear time is 7-14 days. Anything longer than 14 days can increase chances of water becoming trapped in between the artificial nail and adhesive, causing bacteria growth. To ensure this doesn’t happen, once the nails begin to lift, follow the removal procedures. You can reapply the nails, just ensure your natural nail and the artificial nail are clean and properly prepared for reapplication.
SHIIPPING
When will my order ship?
All sets have a standard creation timeframe of 3 days. After the processing period, your order is shipped with the shipping service you select. Once your order ships a shipping confirmation email, which includes your tracking details, will be sent to the email address associated with your order.
Delivery Issues?
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; check your order to ensure the shipping address provided was correct. If the address provided was correct, contact your local post office responsible for delivering the package immediately. They will be able to assist you in recovering your package.
Prettyme does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OMG! I entered the wrong shipping address!
No worries babe! As long as your order hasn’t shipped, we are able to make changes/modifications to the shipping address. If you need to update your shipping details contact us immediately at hello@prettyme.com or by completing the contact us form. If you order has already shipped, unfortunately we are unable to make any changes.
RETURNS & EXCHANGE
What is your return Policy?
NO RETURNS OR EXCHANGES UNLESS THE NAILS ARE DAMAGED OR INCORRECT
Can I cancel my order?
We gladly accept cancellations. If you need to make a change to your order or would like to cancel your order it must be done within 24 hours of your purchase. We allow 24 hours in case you change your mind. After the 24 hours ALL SALES ARE FINAL and you agree to wait for the processing time to complete your order.
CUSTOMER SERVICE
Help! I have questions!
No worries babe! We are here for you. Please contact us via email at hello@prettyme.com or our contact us form. We will respond to your inquiry within 48 business hours. We respond to all inquiries within 48 hours.
Do you offer wholesale?
Yes! Please contact us via email at hello@prettyme.com or our contact us form.
Are you currently looking for Influencers & Brand Ambassadors?
We are always open to content collaborations! If you are in LOVE with the brand and interested in working with Prettyme, email us at hello@prettyme.com or fill out our contact us form. Please include links to your social media profiles.
Contact Information？
The best way to contact us is via email at hello@prettyme.com or by using our contact us form located on the website.